Policies


Free US Shipping

We ship all instruments FREE (and any accessories over $100) via FedEx standard ground shipping free of charge within the continental United States. Would you like it there sooner? No problem. We just charge you the added cost to receive the product sooner than standard ground shipping allows. Call us for overnight or 2 day quotes.

 

International Shipping

We ship items all over the world. International shipping does not qualify for free shipping. Contact us for a quote. You are responsible for all shipping charges and will be responsible for any or all import/ duty taxes in your country. To ensure full insurance for shipped items, we will under no circumstances reduce the customs value of any order.
-International purchases are void or our trial period and are non-refundable.

 

48 Hour Trial Period

Bring Down Home Guitars to you! We know many of you are too far away to come to Down Home Guitars, do not have dealers near you to try some of the boutique brands we carry, or just prefer testing a guitar in your own home. That is why we offer a hassle free 48 hour ‘Shop at Home’ trial period! Once you receive the instrument, you have 2 days to try it out in your own environment to see how well it fits with you. If you like it, just keep it and your purchase is complete. If you decide it is not for you, no problem. Just contact us within 48 hours that you will be returning the instrument. After 48 hours, it is yours.
Upon occasion we may grant an extra 24 hours due to severe weather in your area*. During times of extreme temperatures, giving 24 hours to let the instrument acclimate before opening is a good idea. * We must be contacted ahead of time to grant extended time.

 

Returns 

We offer no hassle returns. If you decide a particular instrument is not right for you and decide to send it back, no problem. As long as we are contacted within the 48 hour trial period (continental US only*), we will issue you a return authorization. Just pack the item securely in the box with packing materials and send via FedEx or UPS insured back to us the next business day. Upon inspection that the item is in the condition that it left the store, we will promptly refund your account the full amount minus our initial shipping cost.

 

Trade Ins

Trade up to a new guitar! We would be glad to discuss a trade in value on your instrument to help fit you in a new one. While we aren’t interested in anything you have to get rid of, we do take trade ins on well taken care of instruments, newer and vintage. We on average will give you 70% of approximate resale value. There are exceptions to this depending on many factors. Contact us to discuss further.

 

Consignments

Let us sell your instrument for you. Bring in your instrument or send it to us and we will sell it for you. We do all the work for you- take pictures, post to our website and Reverb.com, display it in our store and treat it as one of our own. We work with you to figure out a realistic selling cost. Our consignment fee is 20% for items over $2,000 and 25% for items under that. We usually do not take consignments under $1,000.